Technology 1 – People 0
I was recently staying in a hotel in Waterloo and wanted to find a local hairdresser to help sort my unruly locks. I put the hotel postcode into Google maps and searched for local places. It came up with about 8 suggestions. I looked at all the Google reviews for the nearest ones and clicked through to their websites to get some more info. There were some really good reviews for a nice looking place just near the hotel. So far so good.
So from a standing start I had spent a good 10 minutes looking at all my options and literally found this company based on Google alone. Must be a pretty cheap conversion and they didn’t even have to waste any other money on me to try and convince me to try their salon.
I then called them to make an appointment – the phone rang and rang and there wasn’t even an answer phone to take a message. I tried them again later that day and it just rang and rang. I tried a couple of times and eventually ran out of patience and just went with the number 2 option on my list.
Just goes to show, you can ...





